Return & Refund Policy

Effective Date: 09.11.24

Thank you for shopping with Groovy Ease. We want you to be completely satisfied with your purchase. This Return & Refund Policy outlines your rights and the process for returning or exchanging an item.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. Return Period
  • UK Customers: You have 14 days from the date of delivery to notify us of your intent to return, in accordance with the Consumer Contracts Regulations.
  • USA and New Zealand Customers: You have 30 days from the date of delivery to initiate a return.
  1. Condition of Items

Items must be unused, in their original packaging, and in the same condition as when you received them.

  1. Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items (unless defective)
  • Gift cards
  • Perishable goods (e.g., food, tobacco, or similar products)
  • Personal care items (e.g., mouthpieces, hoses)
  • Customized or personalized products

If an item was received damaged or defective, please refer to the Defective or Damaged Items section below.

Return Process

To initiate a return, follow these steps:

  1. Contact Us
    Email support@grooovyease.com with your order number and a description of the issue or reason for the return. Our team will review your request and provide further instructions.
  2. Return Authorization
    Once your request is approved, we will send you a return authorization number and shipping instructions. Returns without authorization may not be accepted.
  3. Shipping the Item
    • Return Shipping Costs:
      • UK: Customers are entitled to a refund of standard return shipping costs for faulty or misdescribed items.
      • USA & New Zealand: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
    • Use a trackable shipping service, as we cannot guarantee receipt of your return.
    • Return Address: We will provide the return address once your request is approved.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

  1. Refund Method
    Refunds will be processed to your original payment method.
  2. Processing Time
    Refunds may take 5–10 business days to reflect on your account. Processing times may vary depending on your payment provider.
  3. Shipping Costs
    Shipping fees are non-refundable unless we made an error with your order or the item arrived damaged.

Exchange Policy

We only replace items if they are defective or damaged. For exchanges:

  • Contact support@grooovyease.com with your order number and details of the issue.
  • We will arrange for a replacement item or guide you through the exchange process.

Defective or Damaged Items

If you receive an item that is damaged or defective, notify us within 3 days of delivery. Please provide:

  • Proof of damage (e.g., photos)
  • A description of the issue

Once verified, we will offer one of the following options:

  1. A replacement item at no additional cost.
  2. A full refund, including shipping costs.
  3. Store credit, if preferred.

Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  • Check your bank or credit card account.
  • Contact your payment provider, as processing times can vary.
  • If you still have issues, reach out to us at support@grooovyease.com.

Sale or Promotional Items

Only regular-priced items are eligible for refunds. Sale or promotional items are final sale unless defective or stated otherwise.

Legal Compliance

This policy complies with:

  • UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 for UK customers.
  • California Consumer Protection Laws for USA customers.
  • Applicable consumer protection laws in New Zealand.

Changes to This Return & Refund Policy

Groovy Ease reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website signifies your acceptance of these changes.

Contact Us

For questions or to initiate a return, contact us:

Groovy Ease
Email: support@grooovyease.com    hassanecomrce@gmail.com