Shipping Policy

Shipping Policy

Effective Date: 09.11.24

Thank you for shopping with Groovy Ease. We are committed to providing prompt, reliable shipping to ensure your order arrives safely. Please review this policy to understand our shipping practices, costs, and expectations for deliveries in the UK, USA, and New Zealand.

Shipping Destinations

We ship to the following countries:

  • New Zealand
  • United Kingdom
  • United States of America

Order Processing Time

  • Processing Time: Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
  • Order Confirmation: You will receive a confirmation email with your order details upon successful payment.
  • Delays: If there are unexpected delays in processing your order due to high demand or other factors, we will notify you via email.

Shipping Methods and Costs

We offer multiple shipping options, with costs calculated at checkout based on the size, weight, and destination of your order.

Shipping Options

  1. Standard Shipping:
    • New Zealand: Estimated delivery within 3–7 business days.
    • UK & USA: Estimated delivery within 5–10 business days.
  2. Express Shipping:
    • New Zealand: Estimated delivery within 1–3 business days.
    • UK & USA: Estimated delivery within 2–5 business days.
  3. Free Shipping
    • New Zealand: Estimated delivery within 12-business days.
    • UK: Estimated delivery within 7 business days
    • USA Estimated delivery within 12 business days

 

Shipping Costs

  • We offer free standard shipping on all products across all destinations.
  • Express shipping costs, if selected, will be displayed at checkout.

Order Tracking

Once your order is shipped, you will receive an email containing tracking details.

  • Tracking Link: Use the link in your confirmation email or log into your account under the “My Account” section (if registered).
  • Delivery Updates: We will notify you of any changes or delays in your shipment.

Delivery Times

Delivery times are estimates and depend on your location, shipping method, and external conditions, such as:

  • Public holidays
  • Severe weather
  • Courier delays

Important Notes:

  • Delivery timelines are not guaranteed.
  • Remote locations may experience longer delivery times.

Address Changes

If you need to update your shipping address after placing an order, please contact us immediately at support@grooovyease.com. Address changes are not guaranteed once an order has been processed or shipped.

International Shipping

For international orders (UK and USA):

  • Customs and Import Duties: You are responsible for any customs fees, duties, or taxes incurred upon delivery. These charges are not included in our pricing.
  • Delivery Times: International shipping times vary depending on the destination and customs processing.

For inquiries regarding specific restrictions or requirements, please contact us before placing your order.

Lost, Damaged, or Delayed Shipments

Lost Packages

If your package is lost in transit:

  • Contact us at support@grooovyease.com.
  • We will work with the carrier to locate the package. If it cannot be found, we may issue a replacement or a refund.

Damaged Packages

If your package arrives damaged:

  • Notify us within 5 days of delivery.
  • Provide photos of the damaged packaging and item(s).
  • We will arrange for a replacement or refund upon verification.

Delayed Packages

While we strive to meet delivery estimates, delays caused by external factors may occur. We will inform you of any significant delays if we become aware of them.

Undeliverable Packages

If a package is returned to us due to:

  • Incorrect or incomplete address
  • Failure to claim the package
  • Refusal of delivery

You may be responsible for re-shipping costs. We will contact you to confirm the correct address and arrange for re-shipment.

Shipping Restrictions

Certain products may have shipping restrictions due to:

  • Hazardous material classifications
  • Regulatory limitations
  • Size or weight constraints

If your order contains restricted items, we will contact you to provide alternative solutions.

Policy Updates

Groovy Ease reserves the right to update this Shipping Policy at any time. Updates will be posted on this page, and the effective date will be revised accordingly. Your continued use of our website and services signifies your acceptance of any changes.

Contact Us

For any questions regarding shipping or delivery, contact us:

Groovy Ease
Email: support@grooovyease.com  hassanecomrce@gmail.com